← Back to portfolio
Research & Strategy

Customer Segmentation Model

How I turn a book of business into a go-to-market strategy: where the revenue concentrates, how product mix shifts by segment, and which personas to build for. All figures below are illustrative.

Illustrative sample · fictional data, no proprietary information
Interactive

Product mix tells you where to invest.

Switch the view to see how adoption changes as accounts grow. Bigger accounts buy a broader, stickier mix. Smaller accounts concentrate in a few entry products, which is where onboarding and expansion plays matter most.

Personas

Three buyers, three motions.

Enterprise

The Platform Standardizer

Buys broad, integrates deeply, expects partnership. Motion: strategic, multi-threaded, executive-sponsored.

Mid-Market

The Pragmatic Scaler

Buys for a sharp use case, expands on proof. Motion: ROI-led, fast pilots, land and expand.

Emerging

The Fast Starter

Self-serves, values speed to value. Motion: product-led, low-friction onboarding, in-product expansion.

So what

From segments to a plan.

Protect the core

Enterprise drives the majority of revenue and the deepest mix. Invest in retention and executive relationships.

Engineer expansion

Mid-market has the widest expansion headroom. Build the cross-sell motion and the proof to fuel it.

Lower the entry bar

Emerging accounts convert on speed. Reduce friction and let the product carry the first win.

Sample artifact by Brian Carroll · built to show method, not real client data · Back to portfolio